Shipping policy
Shipping Policy — Eunoia Wellness
Last updated: May 2026
At Eunoia Wellness, we’re committed to getting your order to you safely, quickly, and efficiently. Please review the information below regarding shipping timelines, rates, and delivery expectations.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that during peak periods, holidays, promotions, or product launches, processing times may be slightly longer.
Shipping Locations
We currently ship to:
- Canada
- United States
- Select international destinations
If your country is unavailable at checkout, please contact us at eunoiawellness.shop@outlook.com for assistance.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Canada | 2–7 business days |
| United States | 4–10 business days |
| International | 7–21 business days |
Please note that delivery times are estimates only and are not guaranteed. Shipping delays may occur due to weather, carrier issues, customs processing, or high shipping volumes. Ecommerce shipping timelines can vary depending on carrier service levels and destination regions.
Free Shipping
We offer free standard shipping on qualifying orders. Minimum purchase thresholds and promotions may change at any time and will be displayed at checkout or on our website.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping charges for reshipment.
Accurate shipping labels and address information help prevent delays, failed deliveries, and returned packages.
Lost, Stolen, or Delayed Packages
Eunoia Wellness is not responsible for packages lost, stolen, or delayed in transit once they have been handed over to the shipping carrier.
If your package is marked as delivered but cannot be located, please:
- Check with neighbors or your building concierge
- Contact the shipping carrier directly
- Reach out to us at eunoiawellness.shop@outlook.com
We will do our best to assist you.
International Orders, Duties & Taxes
International customers may be responsible for customs duties, taxes, import fees, or brokerage charges imposed by their local government.
These fees are not included in your order total and are the responsibility of the customer.
Customs processing may also extend delivery times. Clear customs documentation and shipping disclosures help reduce delays for international ecommerce shipments.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery at eunoiawellness.shop@outlook.com with:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We will review your claim and work toward a resolution as quickly as possible.
Shipping Restrictions
Certain products may be restricted from shipment to specific regions due to local laws or carrier regulations.
We reserve the right to cancel orders that cannot legally or safely be shipped. Shipping carriers may also prohibit or restrict certain goods and destinations.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Eunoia Wellness
📧 eunoiawellness.shop@outlook.com